Your business might get busier or calmer throughout the year, we get it, and that's why we offer monthly subscriptions you can update anytime.

Edit subscription

  1. Go to your subscription page
  2. Click on Edit subscription
  3. Enter your email address
    Note: If on subscription you chose to manage it with an email address different than the one you registered with Monax, you will need to input this email address.
  4. Go to your email inbox and copy the one time password from the email (it's a six digit numeric password)
    Note: If you cannot find this email, check in your SPAM folder an email sent by [email protected] and mark both the email and the sender as safe.
    Note2: The one time password is only valid for 5 minutes for security purposes. If you run out of time, no worries, just hit the 'Resend the one time password' option in the form.
  5. Paste the one time password and click 'next'
  6. Click on your current subscription
  7. Choose 'Edit subscription' right below your current subscription details
  8. Click on the green dropdown list and choose the new plan you wish you subscribe to 
  9. Review the new subscription details
  10. If desired and if available, add addons 
  11. If available, apply coupon
  12. Click Update subscription 

Cancel subscription

  1. Go to your subscription page
  2. Click on Edit subscription
  3. Enter your email address
    Note:
    If on subscription you chose to manage it with an email address different than the one you registered with Monax, you will need to input this email address.
  4. Go to your email inbox and copy the one time password from the email (it's a six digit numeric password)
    Note:
    If you cannot find this email, check in your SPAM folder an email sent by [email protected] and mark both the email and the sender as safe.
    Note2:
    The one time password is only valid for 5 minutes for security purposes. If you run out of time, no worries, just hit the 'Resend the one time password' option in the form.
  5. Paste the one time password and click 'next'
  6. Click on your current subscription
  7. Choose 'Cancel subscription' below your current subscription details
  8. Optionally, state the reason for cancellation 
  9. Click on Confirm cancellation 

If you run into any issue or you wish to make additional changes to your plan, please reach out to us via email or the chat box enabled in the bottom right corner.

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